Terms & Conditions

Welcome to Lanka Free Tours. These Terms and Conditions govern your use of our website and the purchase and booking of services from our platform. By accessing and using our website, you agree to comply with these terms. Please read them carefully before proceeding with any bookings or transactions.

Use of the Website

1. Age Requirement: You must be at least 18 years old to use our website or make bookings. If you are under 18, you may use our services only with the involvement and consent of a parent or guardian.
2. Account Responsibility: You are responsible for maintaining the confidentiality of your account information, including your username and password. You agree to notify us immediately of any unauthorized use of your account.
3. Accurate Information: You agree to provide accurate and current information during the registration and booking process. Providing false or misleading information may result in cancellation of your booking without refund.
4. Prohibited Uses: You may not use our website for any unlawful or unauthorized purposes, including but not limited to:
   • Violating any applicable laws or regulations
   • Infringing on intellectual property rights
   • Transmitting harmful code or malware
   • Attempting to gain unauthorized access to our systems
   • Interfering with the proper functioning of the website

Tourism Service Information and Pricing

1. Accuracy: We strive to provide accurate descriptions of our tour packages, vehicle rentals, destinations, and pricing information. However, we do not guarantee the accuracy or completeness of such information. Prices, availability, and service details are subject to change without notice due to tourism industry fluctuations.
2. Pricing: All prices for vehicle rentals, tour packages, and airport services are displayed in the selected currency (USD, EUR, GBP, LKR, etc.) and are subject to change without notice. Prices may vary based on:
   • Tourism season (peak season, off-season, festivals)
   • Service duration and type (half-day tours, full-day tours, multi-day packages)
   • Vehicle type and capacity (cars, vans, buses, tuk-tuks)
   • Additional services or add-ons (guides, meals, entrance fees, accommodation)
   • Currency exchange rates
   • Distance and route complexity
3. Promotions: Any travel promotions, discounts, or special offers for tour packages are valid for a limited time and may be subject to additional terms and conditions. We reserve the right to modify or discontinue promotions at any time.
4. Taxes and Fees: Prices displayed may not include applicable taxes, tourism service fees, entrance fees to attractions, or surcharges. Additional charges may apply and will be clearly disclosed before finalizing your travel booking.

Travel Bookings and Payments

1. Booking Process: By placing a booking on our website for vehicle rentals, tour packages, or airport services, you are making an offer to purchase the selected travel services. We reserve the right to accept or reject any booking for any reason, including but not limited to:
   • Service availability (vehicles, tour guides, accommodation)
   • Errors in pricing or service information
   • Suspected fraudulent activity
   • Violation of these Terms and Conditions
   • Insufficient travel documentation or visa requirements
2. Payment Information: You agree to provide valid and up-to-date payment information and authorize us to charge the total booking amount for your travel services, including applicable taxes, tourism fees, and surcharges, to your chosen payment method.
3. Payment Processing: We use trusted third-party payment processors (PayHere) to handle your payment information securely. We do not store or have access to your full payment card details. All payment transactions are encrypted and processed in accordance with industry standards and tourism payment regulations.
4. Payment Confirmation: Your travel booking is confirmed only after we receive payment authorization and send you a confirmation email with your itinerary, booking reference, and travel details. If payment cannot be processed, your booking may be cancelled.
5. Currency: Payments for travel services can be made in various currencies as displayed on our website (USD, EUR, GBP, LKR). Currency conversion rates are provided for convenience and may vary from actual bank rates.

Service Delivery and Responsibilities

1. Service Provision: We will make reasonable efforts to ensure timely delivery and provision of the services you have booked. However, service times are estimates and may vary based on factors beyond our control.
2. Vehicle Rental: For vehicle rentals in Sri Lanka:
   • You must have a valid international driver's license (if self-driving) or use our professional driver service
   • You are responsible for any damages to the vehicle beyond normal wear and tear
   • You must return the vehicle in the same condition as received at the agreed location and time
   • Additional charges may apply for late returns, fuel, tolls, parking fees, or damages
   • You must comply with Sri Lankan traffic laws and regulations
   • Comprehensive insurance is included, but you may be liable for excess charges in case of accidents
3. Tour Packages: For tour packages in Sri Lanka:
   • Itineraries are subject to change due to weather, road conditions, natural disasters, or other circumstances beyond our control
   • We will make reasonable efforts to provide alternative arrangements if planned activities or destinations are unavailable
   • You are responsible for following safety guidelines and instructions provided by our tour guides
   • Entrance fees to attractions, meals, and accommodation (unless specified) may be additional
   • You must arrive on time for scheduled tour departures; delays may result in missed activities
   • Group tours may have minimum participant requirements
4. Airport Services: For airport pickup and drop services:
   • We provide flight tracking, but you are responsible for providing accurate flight information, flight numbers, and arrival/departure times
   • Delays due to flight changes, cancellations, or late arrivals may result in additional waiting charges
   • We will wait for a reasonable time (typically up to 2 hours after scheduled arrival), but excessive delays may require rescheduling or additional charges
   • Meet and greet service is included at Bandaranaike International Airport (BIA)
   • Luggage capacity should match the booked vehicle type

Cancellations and Refunds

Our Cancellation and Refund Policy governs the process and conditions for cancelling bookings and seeking refunds. Please refer to our Refund Policy for detailed information about:

• Cancellation deadlines and procedures
• Refund eligibility and amounts
• Modification policies
• Non-refundable items and services

By making a booking, you agree to be bound by our Refund Policy.

Customer Responsibilities for Travel in Sri Lanka

1. Compliance: You agree to comply with all applicable Sri Lankan laws, regulations, tourism guidelines, and local customs during your travels and use of our services.
2. Respectful Behavior: You must treat our staff, drivers, tour guides, and local communities with respect. Abusive, threatening, or inappropriate behavior may result in immediate termination of services without refund.
3. Safety: You are responsible for your own safety and the safety of your belongings during tours and vehicle rentals. We are not liable for loss, theft, or damage to personal property, including luggage, electronics, or valuables.
4. Travel Insurance: While we provide comprehensive insurance for vehicles, you are responsible for ensuring you have adequate travel insurance covering personal injury, medical expenses, trip cancellation, and other travel-related risks in Sri Lanka.
5. Travel Documentation: You must carry valid identification, travel documents, passport, and any required permits or visas for your travel activities in Sri Lanka. We are not responsible for visa issues or entry denials.
6. Health and Medical: You should inform us of any medical conditions, allergies, or special health requirements before booking. You are responsible for bringing necessary medications and following health advisories.
7. Cultural Sensitivity: You must respect local customs, religious sites, dress codes, and cultural practices during your travels in Sri Lanka.

Intellectual Property

1. Ownership: All content and materials on our website, including but not limited to text, images, logos, graphics, videos, and software, are protected by intellectual property rights and are the property of Lanka Free Tours or its licensors.
2. Restrictions: You may not use, reproduce, distribute, modify, or create derivative works from any content on our website without our prior written consent.
3. Trademarks: The Lanka Free Tours name, logo, and other trademarks are our property. You may not use our trademarks without our written permission.

Limitation of Liability

1. Service Limitations: In no event shall Lanka Free Tours, its directors, employees, agents, or affiliates be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or services.
2. No Warranties: We make no warranties or representations, express or implied, regarding the quality, accuracy, or suitability of the services offered on our website. Services are provided "as is" and "as available."
3. Force Majeure: We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, pandemics, government actions, or other force majeure events.
4. Maximum Liability: Our total liability for any claims arising from your use of our services shall not exceed the amount you paid for the specific service in question.

Indemnification

You agree to indemnify, defend, and hold harmless Lanka Free Tours, its directors, employees, agents, and affiliates from and against any claims, damages, losses, liabilities, costs, and expenses (including legal fees) arising from:

• Your use of our website or services
• Your violation of these Terms and Conditions
• Your violation of any rights of another party
• Any content you submit or transmit through our website

Dispute Resolution

1. Governing Law: These Terms and Conditions are governed by the laws of Sri Lanka, without regard to its conflict of law provisions.
2. Jurisdiction: Any disputes arising from these Terms and Conditions or your use of our services shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.
3. Mediation: Before pursuing legal action, we encourage you to contact us directly to resolve any disputes amicably through negotiation or mediation.

Amendments and Termination

1. Modifications: We reserve the right to modify, update, or terminate these Terms and Conditions at any time without prior notice. It is your responsibility to review these terms periodically for any changes.
2. Continued Use: Your continued use of our website and services after any changes constitutes your acceptance of the updated Terms and Conditions.
3. Termination: We reserve the right to terminate or suspend your access to our website and services at any time, with or without cause, and with or without notice, for any reason including violation of these Terms and Conditions.

Severability

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

Contact Us

If you have any questions or concerns regarding these Terms and Conditions, please contact us:

Last Updated: November 2025
Lanka Free Tours reserves the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page with a revised "last updated" date.