Refund Policy

Thank you for choosing Lanka Free Tours. We value your satisfaction and strive to provide you with the best travel experience possible. If, for any reason, you need to cancel your booking or are not completely satisfied with our services, we are here to help.

Cancellations

We accept cancellations within 7 days from the date of booking for vehicle rentals and tour packages. To be eligible for a cancellation, your booking must be cancelled at least 48 hours before the scheduled service start time.

Vehicle Rental Cancellations

For vehicle rental bookings:

• Cancellations made 7 days or more before the rental start date: Full refund minus processing fees (5%)
• Cancellations made 3-6 days before the rental start date: 70% refund
• Cancellations made 48 hours to 3 days before the rental start date: 50% refund
• Cancellations made less than 48 hours before the rental start date: No refund

Tour Package Cancellations

For tour package bookings:

• Cancellations made 14 days or more before the tour start date: Full refund minus processing fees (5%)
• Cancellations made 7-13 days before the tour start date: 80% refund
• Cancellations made 3-6 days before the tour start date: 50% refund
• Cancellations made less than 3 days before the tour start date: No refund

Airport Service Cancellations

For airport pickup and drop services:

• Cancellations made 24 hours or more before the scheduled service: Full refund
• Cancellations made 12-24 hours before the scheduled service: 50% refund
• Cancellations made less than 12 hours before the scheduled service: No refund

Refunds

Once we receive your cancellation request and verify the eligibility, we will notify you of the status of your refund. If your cancellation is approved, we will initiate a refund to your original method of payment.

Please note that the refund amount will exclude:

• Any processing fees (if applicable)
• Non-refundable deposits (if specified at the time of booking)
• Any additional services or add-ons that have already been provided

Modifications and Travel Changes

If you would like to modify your travel booking (change dates, vehicle type, tour itinerary, destinations, or add/remove services), please contact our customer support team at least 48 hours before your scheduled service. We will do our best to accommodate your request, subject to availability of vehicles, guides, and accommodation.

Modification fees may apply depending on the nature of the change:

• Date changes: Free if made 7+ days in advance, 10% fee if made 3-6 days in advance
• Vehicle type changes: Price difference applies (upgrade or downgrade)
• Tour itinerary changes: Subject to availability of guides, attractions, and may incur additional charges for entrance fees or route changes
• Adding passengers: Additional charges apply based on vehicle capacity and tour package pricing
• Adding destinations or activities: Additional charges for entrance fees, guide time, and vehicle usage

Non-Refundable Items and Services

Certain travel items and services are non-refundable:

• Travel services that have already been provided or completed (completed tours, used vehicle rentals, completed airport transfers)
• Special event bookings, festival tours, or peak season reservations (as specified at booking)
• Customized or personalized tour packages that have been specifically arranged and confirmed with third-party providers (hotels, guides, attractions)
• Any additional services or add-ons that have already been utilized (entrance fees paid, meals consumed, accommodation used)
• Bookings cancelled after the service start time or after the tour/rental has commenced
• Processing fees and transaction charges
• Travel insurance premiums (if purchased separately)

Service Issues and Travel Complaints

In the unfortunate event that you experience issues with our travel services (vehicle problems, driver issues, tour guide concerns, itinerary problems, or service quality concerns during your travels in Sri Lanka), please contact us immediately via phone or WhatsApp. We will investigate the matter and work to resolve it promptly, even during your trip.

Depending on the nature and severity of the issue, we may offer:

• Partial or full refund for the affected service
• Service replacement or alternative arrangement (different vehicle, alternative tour route, replacement guide)
• Discount on future travel bookings with Lanka Free Tours
• Compensation for missed activities or destinations
• Other appropriate compensation as determined by our management

Important: Please report any issues immediately during your travels so we can address them in real-time and minimize disruption to your travel experience.

Force Majeure and Travel Disruptions

In cases of force majeure events or travel disruptions (natural disasters, pandemics, government travel restrictions, political unrest, severe weather conditions, road closures, etc.) that prevent the provision of travel services in Sri Lanka, we will work with you to:

• Reschedule your travel booking at no additional cost (subject to availability)
• Provide a full refund if rescheduling is not possible or if you cannot travel due to these circumstances
• Offer credit for future travel bookings valid for up to 12 months
• Provide alternative tour routes or destinations if your original itinerary is affected

Note: We recommend purchasing comprehensive travel insurance to cover unexpected travel disruptions and cancellations.

Contact Us

If you have any questions or concerns regarding our refund policy, or if you need to cancel or modify your booking, please contact our customer support team:

We are here to assist you and ensure your travel experience with Lanka Free Tours is enjoyable and hassle-free.

Last Updated: November 2025
Lanka Free Tours reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with a revised "last updated" date.