Get in touch with us for any questions, bookings, or assistance
Quick answers to common questions
Vehicle Rentals: Cancellations 7+ days before rental start: Full refund minus 5% processing fee. 3-6 days before: 70% refund. 48 hours to 3 days before: 50% refund. Less than 48 hours: No refund.
Tour Packages: Cancellations 14+ days before tour start: Full refund minus 5% processing fee. 7-13 days before: 80% refund. 3-6 days before: 50% refund. Less than 3 days: No refund.
Airport Services: Cancellations 24+ hours before service: Full refund. 12-24 hours before: 50% refund. Less than 12 hours: No refund.
Refunds are processed within 5-10 business days after approval. For detailed information, please see our Refund Policy.
Yes! We offer 24/7 airport pickup and drop services from Bandaranaike International Airport (BIA/CMB) to any destination in around the neghombo Sri Lanka only. Our professional drivers will meet you at the arrivals hall with a name board. We provide flight tracking and meet & greet services. Airport pickup and drop services are FREE when you purchase a tour package from us. You can choose from various vehicle types including cars, vans, tuk-tuks, and buses based on your group size and luggage.
We accept secure online payments through PayHere payment gateway (credit/debit cards - Visa, Mastercard). We also accept cash payments (LKR, USD, EUR, GBP) and bank transfers. For your convenience, you can also contact us via WhatsApp (+94 76 213 1020) for payment arrangements. All online transactions are encrypted and securely processed. We do not store your full payment card details on our servers.
Yes, absolutely! All our vehicles are fully insured with comprehensive coverage. Our professional drivers are trained, licensed, and experienced. We maintain our fleet regularly and follow strict safety protocols. All vehicles undergo regular maintenance checks to ensure your safety and comfort during your travels in Sri Lanka.
Absolutely! We specialize in creating customized tour packages based on your interests, schedule, and budget. Our interactive tour builder tool on the Tour Plans page allows you to select destinations, choose vehicles, add accommodations, and build your perfect itinerary. You can modify dates, add or remove destinations, and choose from various vehicle types. Date changes are free if made 7+ days in advance. Contact us for personalized tour planning assistance!
We offer a wide range of vehicles to suit different needs and group sizes: Cars (sedans, SUVs), Vans (for larger groups), Tuk Tuks (traditional three-wheelers for short distances), and Buses (for large groups). All vehicles can be rented with or without professional drivers. You can view our complete fleet with detailed specifications, passenger capacity, and pricing on our Vehicle Rental page.
Booking is easy! You can book through multiple ways: (1) WhatsApp - Contact us at +94 76 213 1020 for instant booking assistance, (2) Contact Form - Fill out the contact form on our Contact page, (3) Email - Send us an email at info@lankafreetours.com, or (4) Phone - Call us at +94 76 213 1020 (24/7 emergency line available). For tour packages, you can use our interactive tour builder on the Tour Plans page to customize your itinerary and get a quote. We respond quickly to all inquiries!
Don't worry! We provide flight tracking services. Our drivers monitor your flight status and will adjust the pickup time accordingly. We will wait for a reasonable time (typically up to 2 hours after your scheduled arrival time) at no extra charge. However, excessive delays beyond this may require rescheduling or may incur additional waiting charges. Please ensure you provide us with accurate flight information including flight number, airline, and scheduled arrival time when booking.